When Something Isn’t Right: Returns and Warranty at SVAR_fabricare
In the forge of passion, where every creation is born from fire and intention, we craft not just tools—but bonds of trust. Your satisfaction is the ultimate measure of our work. If something falls short of your expectations, we stand ready to make it right.
Your Right of Withdrawal
As an EU resident, you have 14 days from receiving your item to withdraw from the purchase without giving any reason. Simply notify us, return the item, and we’ll refund you fully (including original shipping costs).
Not EU resident? No worries. Svar will take care of you on same rules.
Exceptions
Custom-made pieces: Handcrafted specifically to your desires, these are generally non-returnable (as permitted by law for personalized goods).
Hygiene/intimate items: Sealed or used products in this category are final sale for health reasons.
Defects, Damage, or Issues
Every creation carries our promise of quality—and the protection of law:
Report any defect, damage, or mismatch within 7 days of receipt (with photos if possible).
You are also covered by a 2-year legal guarantee under Polish and EU law or under Svar's will if you are located outside EU: repair, replacement, or refund for non-conforming goods.
We’d rather fix it than lose your trust.
How to Proceed
Reach out to us with your order details and description.
We’ll guide you through the next steps—quickly, discreetly, and without complication.
Return shipping is your responsibility unless the fault is ours (then we cover it).
For full legal details, see our Return Policy.
Your journey with us is built on confidence. If ever a shadow falls, we will bring back the light.
Thank you for placing your trust in our hands.
SVAR